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978-874-0400 |  email:  robin @quilterstudio.com

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Customer Service and Shipping Information


US Shipping Information only  (please follow this link for International shipping information International Shipping)

The "Bill to" Address" is where the credit card statement is mailed.

The "Ship to" Address" is where you would like the package sent. (place of work, summer home, your mom, seamstress, etc.) You may also include any special requests or instructions in the customer shipping section of your on-line order and we will do our best to accommodate.  Large orders may require signature upon receipt. We are always happy to answer any questions about shipping. Please call or email before placing your order.   We find our customers prefer the post office. Orders within the United States:

Fabric Shipping Rates (includes books, patterns, etc.) Towel Shipping Guidelines: We invoice at actual costs*
Order Value Fixed Shipping Fees Number of Towels Estimated Costs Method
  $0  to $39.99 $6.95   Up to 6 Towels Up to $7.95  First Class to Flat Rate Envelope
  $40 to $89.99 $8.95   7  to 12 Towels $7.95 to $12.95 Regional A Box (varies by zone)
  $90 to $149.99 $9.95   13 to 25 Towels $13.95 Medium Flat Rate Box
  $150 and over Free!   26 to 32 Towels $18.95 Large Flat Rate Box
      More than 32 Best Way  
*Express Flat Rate envelopes are available for $19.95 for up to 6 yards of fabric on request. *Note:  $5.95 minimum and larger orders (generally over $100) may have additional insurance and/or signature confirmation added.

Tea Towels and Toweling Domestic Shipping Rates:
Since the towels/toweling are discounted, to be fair to everyone, shipping is calculated by weight and distance with a minimum of $5.95.  Please note, when placing an on line order the shipping rate will show as if you are ordering fabric.  We carefully weigh each order and compare shipping to offer our customers the best possible value. We will adjust the shipping charges on your invoice.

As a guideline for Towels:
The Post office now provides Regional A and B boxes.  The costs differ depending on where you are in the country.  Usually a Regional A box is less expensive than a Medium Flat rate box.  We use these when we can

Quilter Studio Return Policy:

We appreciate your business. Every order is important to us, so we carefully inspect and pack each order. Fabric and toweling- No returns on cut fabric. Should you receive a defective/incorrect piece of fabric please let us know and we will do our best to correct it. Fabric must be returned in the exact condition as shipped. This means the fabric has NOT been washed, no odors (pet, cigarette) etc. If it is our mistake we will reimburse you for return shipping. All returns must be made within 30 days from the day of purchase.

Please inspect all towels carefully upon receipt and before washing or using. We cannot accept return of any towel that is not in the exact condition as shipped. This means the towel has not been washed, no odors (pet, cigarette), soil, etc.  If the towels are not what you expected, (color, weight) we will gladly accept the return (with the above conditions) and we will issue a credit for the cost of the towels or replace. Customer is responsible for all shipping fees. Sorry, no returns on patterns or  books due to copyright issues.

All items are shipped FOB Westminster, MA. If your items are damaged from shipping, file a claim immediately with the shipper (keep all packaging materials).  We strive for satisfied customers and welcome suggestions on how to improve our products and services.  Thank you for your patronage.

International Orders Please see our International page by clicking on this link


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