Important please note:
The Bill to
Address is where the credit card statement is mailed.
The Ship to
Address is where you would like the package sent.
(your place of work, your summer home, your mom, your seamstress, etc.)
You may also include any special requests or
instructions in the customer shipping section of your on-line order and we
will do our best to accommodate. Large orders may require signature
We are always
happy to answer any questions about shipping. Please call or email
before placing your order.
find our customers prefer the post office.
within the United States:
Fabric Shipping Rates (includes books, patterns, etc.):
$40 to $89.99.......... $7.95
$90 to $149.99........ $9.95
$150 and over......... Free
*Express Flat Rate envelopes are available for $19.95 for up to 6
yards of fabric on request.
Tea Towels and Toweling Domestic Shipping Rates:
Since the towels/toweling are discounted, to
be fair to everyone, shipping is calculated by weight and distance with a minimum of $5.95.
Please note, when placing an on line order the shipping rate will show as
if you are ordering fabric. We carefully weigh each order and
compare shipping to offer our customers the best possible value. We will
adjust the shipping charges on your invoice.
As a guideline for Towels:
The Post office now provides Regional A and B boxes.
The costs differ depending on where you are in the country. Usually
a Regional A box is less expensive than a Medium Flat rate box. We
use these when we can.
Up to 6 towels - Flat Rate Envelope for $5.95.
7-12 Towels - Regional A boxes vary by zone, $5.95 for New
England to $10.95 for the West Coast.
13 - 25 Towels - Medium Flat rate box $12.35
25 - 32 Towels - Large Flat rate box $16.85
> 33 We can divide into Flat rate boxes or ship
parcel post (cost varies)
Larger orders (generally over $100) may have insurance added.
see our International page by clicking on this link
Quilter Studio Return Policy:
appreciate your business. Every order is important to us, so we carefully
inspect and pack each order.
No returns on cut fabric. Should you receive a
defective/incorrect piece of fabric please let us know and we will do our best to
correct it. Fabric must be returned in the exact condition as shipped. This
means the fabric has NOT been washed, no odors (pet, cigarette) etc. If it is
our mistake we will reimburse you for return shipping.
Please inspect all towels carefully upon receipt and before washing or using. We
cannot accept return of any towel that is not in the exact condition as shipped.
This means the towel has not been washed, no odors (pet, cigarette), soil, etc.
If the towels are not what you expected, (color, weight) we will gladly accept
the return (with the above conditions) and we will issue a credit for the cost
of the towels or replace. Customer is responsible for all shipping fees.
Sorry, no returns on patterns or
books due to copyright issues.
All items are shipped FOB Westminster, MA.
If your items are damaged from shipping, file a claim immediately with the
shipper (keep all packaging materials).
We strive for satisfied customers
welcome suggestions on how to improve our products and services. Thank you
for your patronage.