Quilter Studio
Our online store
My Account   |  Email Signup | Shopping Cart  Shopping Basket Appleberry Fabrics
Our retail shop

Your Home for Novelty Fabrics, Tea Towels and More!

978-874-0400 |  email:  robin @quilterstudio.com

Home  |  Fabric  |  Tea Towels  |  Books & Patterns    |  Needle Art  |  Shipping  |  Retail Shoppe

Free Projects & Articles

Ordering Instructions

Customer Satisfaction

What Our Customers Say

International

Customer Service and Shipping Information

 

\
Important please note:

The "Bill to" Address is where the credit card statement is mailed.

The "Ship to" Address is where you would like the package sent. (place of work, summer home, your mom, seamstress, etc.) You may also include any special requests or instructions in the customer shipping section of your on-line order and we will do our best to accommodate.  Large orders may require signature upon receipt. We are always happy to answer any questions about shipping. Please call or email before placing your order.   We find our customers prefer the post office. Orders within the United States:

Fabric Shipping Rates (includes books, patterns, etc.) Towel Shipping Guidelines: We invoice at actual costs*

Order Value

Fixed Shipping Fees

Number of Towels

Estimated Costs

  $0  to $39.99 $5.95   Up to 6 Towels Up to $6.95 - First Class to Flat Rate Envelope
  $40 to $89.99 $7.95   7  to 12 Towels $7.95 to $11.95 - Regional A Box (varies by zone)
  $90 to $149.99 $9.95   13 to 25 Towels $13.60 - Medium Flat Rate Box
  $150 and over Free!   26 to 32 Towels $18.85 -Large Flat Rate Box
      More than 32 Best Way
*Express Flat Rate envelopes are available for $19.95 for up to 6 yards of fabric on request. *Note:  $5.95 minimum and larger orders (generally over $100) may have additional insurance and/or signature confirmation added.

Tea Towels and Toweling Domestic Shipping Rates: Since the towels/toweling are discounted, to be fair to everyone, shipping is calculated by weight and distance with a minimum of $5.95.  Please note, when placing an on line order the shipping rate will show as if you are ordering fabric.  We carefully weigh each order and compare shipping to offer our customers the best possible value. We will adjust the shipping charges on your invoice.

As a guideline for Towels: The Post office now provides Regional A and B boxes.  The costs differ depending on where you are in the country.  Usually a Regional A box is less expensive than a Medium Flat rate box.  We use these when we can.

International Orders Please see our International page by clicking on this link

Quilter Studio Return Policy:


We appreciate your business. Every order is important to us, so we carefully inspect and pack each order. Fabric and toweling- No returns on cut fabric. Should you receive a defective/incorrect piece of fabric please let us know and we will do our best to correct it. Fabric must be returned in the exact condition as shipped. This means the fabric has NOT been washed, no odors (pet, cigarette) etc. If it is our mistake we will reimburse you for return shipping. All returns must be made within 30 days from the day of purchase.

Towels Please inspect all towels carefully upon receipt and before washing or using. We cannot accept return of any towel that is not in the exact condition as shipped. This means the towel has not been washed, no odors (pet, cigarette), soil, etc.  If the towels are not what you expected, (color, weight) we will gladly accept the return (with the above conditions) and we will issue a credit for the cost of the towels or replace. Customer is responsible for all shipping fees. Sorry, no returns on patterns or  books due to copyright issues.

All items are shipped FOB Westminster, MA. If your items are damaged from shipping, file a claim immediately with the shipper (keep all packaging materials).

We strive for satisfied customers and welcome suggestions on how to improve our products and services.  Thank you for your patronage.


 

Shopping

More Ways to Shop

Customer Service

About Us


Email Updates

Sign up for exclusive
offers and more

fabshop network 

 

 

 

Quilter Studio is a secure site that respects your privacy.
©2007 Quilter Studio.
Site Map |Terms of Use