International Orders

We ship to Canada, the United Kingdom, Australia, Japan, Brazil, France and other countries where we can safely ship via US Postal Service.   We do NOT ship to any countries in Africa, except South Africa. If you have any questions please email before placing your order.

International shipping and Credit Cards can present challenges.  In order to ensure the quickest delivery we suggest the following:

1. Please include the last three digits from the back of your credit card (the verification code) "customer shipping notes" section at the end when placing your on line order.  Banks will often decline the credit card if this is not included for International transactions.

2. Please double check the expiration date you provide with your credit card information.

3. If you have not used your credit card in the US previous to this order, please check with your Bank to make sure we can process it in the US.

We do not process your credit card until we ship.

"Out of Stock" Policy for International Orders

We do the best to ensure accurate inventory.  If we do not have one or more of the items your requested, we will ship the order without the item your requested; if we are short in yardage or number of towels, we will ship what we have unless you specifically ask us not to ship the order short by requesting us to "ship complete only" in the customer shipping notes.  In that case if we are short, we will cancel your entire order.

Shipping Costs -- We ship internationally exclusively by US Postal service. The following actual shipping costs will be added to your order:

Fabric and Toweling (Not Flannel) - Most Panels are 2/3 of a yard

* Insurance is NOT available for flat rate envelopes.  Merchandise is shipped at customer's risk.

Towels (Homespun) (Keep in mind that Waffle Towels take more space than homespun)

* Insurance is NOT available for flat rate envelopes.  Merchandise is shipped at customer's risk.

Please include any special shipping instructions under the "customer shipping notes" section at the end when placing your on line order. International orders will not show shipping costs when placed.  Actual shipping and/or insurance costs will be added to your order. 

All orders are shipped at customer's risk and we recommend you request insurance.  We will help you with delivery information, but we can only get information up to the U.S. Border.

The post office no longer offers international parcel post.  We can not mark any commercial shipments as gifts.

Quilter Studio Return Policy: 

We appreciate your business. Every order is important to us, so we carefully inspect and pack each order.

Fabric and toweling - No returns on cut fabric. Should you receive a defective/incorrect piece of fabric please let us know and we will do us best to correct it. Fabric must be returned in the exact condition as shipped. This means the fabric has NOT been washed, no odors (pet, cigarette) etc. If it is our mistake we will reimburse you for return shipping. 

Towels - Please inspect all towels carefully upon receipt and before washing or using. We cannot accept return of any towel that is not in the exact condition as shipped. This means the towel has not been washed, no odors (pet, cigarette), soil, etc.  If the towels are not what you expected, (color, weight) we will gladly accept the return (with the above conditions) and we will issue a credit for the cost of the towels or replace. Customer is responsible for all shipping fees.

Sorry, no returns on patterns or  books due to copyright issues.

All items are shipped FOB Westminster, MA. If your items are damaged from shipping, file a claim immediately with the shipper (keep all packaging materials). 

We strive for satisfied customers and welcome suggestions on how to improve our products and services.  Thank you for your patronage.

Robin Brisson, President and Owner;  Michael J Cote, Co-owner